Have questions about your new digital banking experience? View FAQs, helpful tutorials and more here.

Connect First Credit Union Programs:

Member Support

If you're facing financial challenges as a result of COVID-19 and the resulting economic downturn, we’d like to help. Please reach out directly to your local branch to discuss your available options. They will work with you to explore every option possible to assist you through this challenging time.

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CUDGC Guarantee

As your financial partner, you can also trust that your money is safe with us. Deposits are 100% guaranteed by the Credit Union Deposit Guarantee Corporation.

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Government Programs:

Canada Emergency Response Benefit (CERB)

The CERB provides a taxable monthly benefit of $2,000 a month for up to four months, for Canadians directly impacted by COVID-19.
Please note you can only apply for EI or CERB.

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Looking for information on how to repay your Canada Emergency Response Benefit?

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Canada Emergency Student Benefit (CESB)

The Canada Emergency Student Benefit (CESB) provides financial support to post-secondary students, and recent post-secondary and high school graduates who are unable to find work due to COVID-19.

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Employment Insurance (EI)

If you were working and have lost your job you can apply for employment insurance. Please note you can only apply for EI or CERB.

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Minimum Registered Retirement Income Fund (RRIF) Withdrawal

The minimum withdrawals requirement from RRIFs will be reduced by 25% for 2020, in recognition of volatile market conditions and their impact on many seniors' retirement savings.

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Deferred Repayment For Canada & Alberta Students Loans

Alberta and Canada are implementing a six-month, interest free pause on student loan payments from March 30, 2020. You do not need to apply for this payment pause.

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Canada Summer Jobs Program

If you already applied to take part in this program, it will now provide employers with up to 100 per cent of the minimum hourly wage for each employee. Employers are also now allowed to hire staff on a part-time basis.

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Increase To Canada Child Benefit (CCB) Payment Amounts

The Government increased the maximum annual CCB payment amounts, only for the 2019-20 benefit year, by $300 per child.

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Goods & Services (GST) Tax Credit Payment

The goods and services tax/harmonized sales tax (GST/HST) credit is a tax-free quarterly payment that helps individuals and families with low and modest incomes offset all or part of the GST or HST that they pay. The Government will provide a one-time special payment on April 9, 2020.

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Extra Time To File Income Tax Returns

The deadline to file income tax returns for 2019 tax year has been extended to June 1, 2020.

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Emergency Loan Program For Canadians Abroad

For Canadians currently, outside Canada who need financial support, they can apply for the governments emergency loan program.

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Government Programs We Can Help You With:

Canada Revenue Agency (CRA) Direct Deposit Via Financial Instututions

If you are a Chinook or Legacy Financial member, to help you receive quicker payments from the CRA, you can sign up for direct deposits from the CRA through online banking with all of our four divisions. Just sign into online banking to get started.

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Helpful Articles & Tools:

YMCA Calgary

Our community partners over at the YMCA have pulled together lots of resources to support your mind, body and spirit and help you through these challenging times.

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Personal Financial Support - Momentum Blog

If you’ve been financially impacted by COVID—19 this blog pulls together all the support available to you and offers personal online coaching if you need more assistance..

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Canadian Credit Union Association (CCUA) COVID-19 Updates

The Canadian Credit Union Association has compiled a list of topics and resources to help you navigate the COVID-19 outbreak. Whether you're a personal, or business member.

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Money Talks Webinars

If you’d like to learn more about managing your money, these webinars are updated weekly and cover topics from understanding CERB, to mortgage deferrals.

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