Click here for updates on our response to COVID-19. Our priority continues to be the well-being of our members and employees during this time.

WE'RE BANKING DIFFERENTLY!

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Updated July 20, 2020, 7:40 AM

Our top priority is protecting the health and safety of our members, our employees and the communities that we serve, so we're thinking differently about banking.

Our branches have been re-opened to the public, as of June 15th.

Please check your specific location for accurate hours of operation, as some branches will be slightly different.

Our members’ and employees’ health and safety have been our first priority - we were the first financial institution to move to appointment only, and will be the last to re-open. We will be taking all necessary precautions and following AHS protocols to ensure you can bank safely with us.





MESSAGE FROM OUR CEO


Contact Centre Hours

Our regional Contact Centres are currently operating under reduced hours and are available to accept calls from Monday to Friday from 8:00 AM to 8:00 PM and Saturday 8:30 AM to 5:00 PM.


Our Branch Hours

On June 15th, our branches opened to the public and we are taking all necessary precautions and following AHS protocols to ensure you can bank safely with us. If you need to get in touch or request an appointment, please call your local branch.


Branch Closures

  • Legacy Financial - City Plus

Services available online

Members from any of our divisions can still access their accounts and complete the following tasks by telephone, online or through our suite of mobile banking apps*:

  • View account balances, transactions, and credit card information
  • Send an Interac e-Transfer
  • Pay bills
  • Deposit cheques (using the mobile banking app)
  • Manage other banking

*Legacy Financial does not currently have a mobile banking app available for members. Please utilize in-branch appointments, online banking, and ATMs to complete your banking tasks.


Actions we are taking to ensure the health and safety of staff and members

Reducing Transmission

All of our employees know of their responsibility to maintain workplace health and safety by:

    • Following hygiene practices suggested by AHS including hand washing, personal contact and respiratory etiquette
    • Staying home when sick and contacting Health Link 811 for advice when appropriate
    • Avoiding travel to high-risk areas or outside of Canada as recommended by AHS.

In Branch

    • For all in-branch appointments, physical distancing measures are in place to reduce personal contact and cleaning efforts are being maximized.
    • We have signage at each of our branch locations kindly asking members not to enter should you have a cough, fever, fatigue or have traveled outside Canada in the last 14 days.

Preparedness

We are diligently monitoring the situation and contingency plans have been created in case there are any shifts to our current situation.

Supporting Employees

Financial Support for Employees - As a financial institution we have seen first-hand the economic impact COVID-19 is having across Alberta. This is why we are continuing to compensate all employees who need to stay home to self-isolate, quarantine, or because of short-term childcare or other familial care issues.





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COMMUNITY RESPONSE

We are committed to helping our members beyond just their banking needs. We are a part of your communities, and we are all in this together.

As the situation with COVID-19 evolves, so does the way we must respond.

Beginning April 3, we will be introducing programs and supports for Albertans being affected by the current situation.

To see all available programs, please visit our Community site.




The Legal Stuff:

*All principal and interest is 100% guaranteed by the Credit Union Deposit Guarantee Corporation, excluding common shares, investment shares, and mutual funds.

**Terms and conditions apply. All parties to the loan must authorize this transaction. All type of term loans and mortgages (Commercial, Agriculture, Small Business, Dealer Finance, Consumer Mortgages and Term Loans) are eligible. Optimum Dealer loans are not eligible. If a member has multiple loans this program applies for each credit facility. All loans must be up to date and in good standing.