Click here for updates on our response to COVID-19. Our priority continues to be the well-being of our members and employees during this time.


Updated April 3, 2020, 1:00PM

Our top priority is protecting the health and safety of our members, our employees and the communities that we serve, so we're thinking differently about banking.

Branches will be available by appointment only beginning Monday, March 30. Public access will be restricted, while branch employees will continue to work in-branch assisting members via email, phone or by appointment. We're still here for you and still committed to providing you with the outstanding services and support you expect!

As your financial partner, you can also trust that your money is safe with us. Deposits are 100% guaranteed by the Credit Union Deposit Guarantee Corporation.


Contact Centre Hours

Our regional Contact Centres are currently operating under reduced hours and are available to accept calls from Monday to Friday from 8:00 AM to 6:00 PM. The Contact Centres are also closed on Saturdays until further notice.

By Appointment Monday To Friday Only Branches

Most of our branches are currently available by appointment only. We will consider in-branch appointments on a case-by-case basis. If you need to get in touch or request an appointment, please call your local branch.

Branch Closures

We temporarily closed some locations due to lack of available employees. We appreciate your cooperation during this time.

Our current list of closures is as follows:

  • Chinook Financial - Lomond
  • Chinook Financial - Medicine Hat Ag, Business & Real Estate Banking
    • Appointments still available by phone

Services available online

Members from any of our divisions can still access their accounts and complete the following tasks by telephone, online or through our suite of mobile banking apps:

  • View account balances, transactions, and credit card information
  • Send an Interac e-Transfer
  • Pay bills
  • Deposit cheques (using the mobile banking app)
  • Manage other banking

Actions we are taking to ensure the health and safety of staff and members

Reducing Transmission

We currently don't have any positive COVID-19 cases amongst employees. All of our employees know of their responsibility to maintain workplace health and safety by:

    • Following hygiene practices suggested by AHS including hand washing, personal contact and respiratory etiquette
    • Staying home when sick and contacting Health Link 811 for advice when appropriate
    • Avoiding travel to high-risk areas or outside of Canada as recommended by AHS.

In Branch

    • Branches are currently available by appointment only and public access is restricted.
    • For all in-branch appointments, physical distancing measures are in place to reduce personal contact and cleaning efforts are being maximized.
    • We have signage at each of our branch locations kindly asking members not to enter should you have a cough, fever, fatigue or have traveled outside Canada in the last 14 days.


We are diligently monitoring the situation and contingency plans have been created in case there are any shifts to our current situation.

Supporting members

We've introduced the following to take some weight off members' and employee's shoulders and allow everyone to focus on what's really important - the well-being of our families, neighbours and communities.

    • COVID-19 Member Relief Program* - Provides a three-month deferral to all types of term loans and mortgages, and almost all members can benefit from it, including commercial, Agriculture, Small Business and Retail. There are no questions asked in order to qualify.
    • Financial Support for Employees - As a financial institution we have seen first-hand the economic impact COVID-19 is having across Alberta. This is why we are continuing to compensate all employees who need to stay home to self-isolate, quarantine, or because of childcare or other familial care issues.

Learn more about the COVID-19 Member Relief Program through the following links:



We are committed to helping our members beyond just their banking needs. We are a part of your communities, and we are all in this together.

As the situation with COVID-19 evolves, so does the way we must respond.

Beginning April 3, we will be introducing programs and supports for Albertans being affected by the current situation.

To see all available programs, please visit our Community site.

The Legal Stuff:

*All principal and interest is 100% guaranteed by the Credit Union Deposit Guarantee Corporation, excluding common shares, investment shares, and mutual funds.

**Terms and conditions apply. All parties to the loan must authorize this transaction. All type of term loans and mortgages (Commercial, Agriculture, Small Business, Dealer Finance, Consumer Mortgages and Term Loans) are eligible. Optimum Dealer loans are not eligible. If a member has multiple loans this program applies for each credit facility. All loans must be up to date and in good standing.