Have questions about your new digital banking experience? View FAQs, helpful tutorials and more here.

Welcome to your new Digital Banking Experience!

To help you get started, we’ve put together this onboarding guide to help you log in to your digital banking and start to explore the new enhanced features. But first, we'd like to share this message from our Chief Operating Officer, Wellington Holbrook:

Digital Banking Guides | FAQs | Login to Digital Banking

Personal Member - Digital Banking Onboarding Process

    1. Visit ChinookFinancial.Com or LegacySavings.Com.
      • Chinook Financial: Click on 'Member Banking' in the top right corner of the website, then click on 'Online Banking' in the top right corner. You will be automatically directed to the desktop version.
      • Legacy Financial: Click on 'Online Banking' in the top right corner of the website. You will be automatically directed to the desktop version
    2. You can also access directly via https://banking.connectfirstcu.com.
    3. To access our apps, go to your Google or Apple app store to download the ‘Connect First Credit Union’ app to use on your mobile device.
      Do you use a tablet to access digital banking? Visit https://banking.connectfirstcu.com in your tablet’s web browser. At this time, the app is not compatible with tablets.
    1. When you go to log on for the first time, you’ll be asked to create a username. This unique username should be made up of numbers and letters to a maximum of 35 characters (no special characters like !, #, $, @). Your username cannot be changed once submitted so choose something you can remember.
      *Do not use your debit card number as your username.
    2. As part of our enhanced security, you will be asked to input an email or cell phone number, so you can receive a secure code to verify it’s you setting up access. The email or cell phone you input must be the one that matches our records.
      *Not sure what contact information we have on record or having issues at this point in logging in? Reach out to your local branch, call 1.866.923.4778 or use our online form update your information.
    3. Visit ConnectFirstCU.Com/Digital-Banking-Help for interactive guides that walk you through how to onboard and do key transactions such as paying bills or transferring funds. Learn more about the new features like seeing your balance on your home screen and customizations in our article on the digital banking platform!
    1. Once you have onboarded, you will need to set-up your Interac e-Transfer® profile. Go to the menu in your digital banking and select ‘Transfers & Payments’. Under ‘Interac e-Transfer’ select ‘Profile Settings’ and update your information.
      *You will be unable to send or receive e-Transfers until your Interac e-Transfer® profile has been set-up.
    2. If you have had Interac e-Transfers® sent to you over the weekend, you will need to select ‘Connect First Credit Union’ as your financial institution to be able to accept the transfer.
    3. To add e-Transfer contacts, go to ‘Transfers & Payments’ and under ‘Interac e-Transfer’ you’ll see ‘Manage Contacts’ where you can add recipients.
    4. Did you know that setting up Autodeposit for your e-Transfers reduces the risk of fraud? With Autodeposit, transfers are directly deposited into the bank account of your choosing so there is no chance for fraudsters to intercept the Interac e-Transfer® if they gain access to your email account. To set-up Autodeposit go to ‘Transfers & Payments’ and select ‘Interac e-Transfer’. Under this menu, go to ‘Autodeposit Settings’ to turn this feature on. Read more about protecting yourself from cyberthreats.
    5. Visit ConnectFirstCU.Com/Digital-Banking-Help for interactive guides that walk you through sending, receiving and cancelling e-Transfers.

Non-Personal Member - Digital Banking Onboarding Process

    1. Visit ChinookFinancial.Com or LegacySavings.Com.
      • Chinook Financial: Click on 'Member Banking' in the top right corner of the website, then click on 'Online Banking' in the top right corner. You will be automatically directed to the desktop version.
      • Legacy Financial: Click on 'Online Banking' in the top right corner of the website. You will be automatically directed to the desktop version
    2. You can also access directly via https://banking.connectfirstcu.com.
    3. To access our apps, go to your Google or Apple app store to download the ‘Connect First Credit Union’ app to use on your mobile device.
      Do you use a tablet to access digital banking? Visit https://banking.connectfirstcu.com in your tablet’s web browser. At this time, the app is not compatible with tablets.
    1. For the best experience, we recommend that if you have a personal account with us you onboard yourself (the signer) before you onboard your business.
      • The first time you log on, you’ll be asked to create a username. This unique username should be made up of numbers and letters to a maximum of 35 characters (no special characters like !, #, $, @). Your username cannot be changed once submitted so choose something you can remember.
      • As part of our enhanced security, you’ll be asked to input an email or cell phone number, so you can receive a secure code to verify it’s you setting up access. The email or cell phone you input must be the one that matches our records.
        *Not sure what contact information we have on record or having issues at this point in logging in? Reach out to your local branch, call 1.866.923.4778 or use our online form to update your information.
    2. When you onboard your business, you will be asked to create a new username. If you have a personal account with us, choose a different username than you did for your personal account.
      • When asked to provide the date of birth and email or cell phone number for verification, use your personal information along with your business’ debit card (PAN) number.
        *Do not use your debit card number as your username.
    3. If you would like to connect (consolidate) your personal and business accounts into one digital banking profile, sign into your business account and choose ‘Business Services’ on the top navigation.
      • You will then be asked to input the username and password for your personal account.
      • Once this is complete, you will need to sign-out and sign back-in to see the consolidation.
      • This step can only be completed once you have onboarded both your personal and business accounts.
    4. Visit ConnectFirstCU.Com/Digital-Banking-Help for interactive guides that walk you through how to onboard and set up delegates as well as key transactions such as paying bills and transferring funds. Learn more about the new features like seeing your balance on your home screen and customizations in our article on the digital banking platform!
    • Once you’ve onboarded, you’ll need to set-up your Interac e-Transfer® profile. Go to the menu and select ‘Transfers & Payments’. Under ‘Interac e-Transfer’ select ‘Profile Settings’ and update your information.
      *You will be unable to send or receive e-Transfers until your Interac e-Transfer® profile has been set-up.
    • If you have had Interac e-Transfers® sent to you over the weekend, you will need to select ‘Connect First Credit Union’ as your financial institution to be able to accept the transfer.
    • To add e-Transfer contacts, go to ‘Transfers & Payments’ and under ‘Interac e-Transfer’ you’ll see ‘Manage Contacts’ where you can add recipients.
    • Did you know that setting up Autodeposit for your e-Transfers reduces the risk of fraud? With Autodeposit, transfers are directly deposited into the bank account of your choosing so there is no chance for fraudsters to intercept the Interac e-Transfer® if they gain access to your email account. To set-up Autodeposit go to ‘Transfers & Payments’ and select ‘Interac e-Transfer’. Under this menu, go to ‘Autodeposit Settings’ to turn this feature on. Read more about protecting yourself from cyberthreats.
    • Visit ConnectFirstCU.Com/Digital-Banking-Help for interactive guides that walk you through sending, receiving and cancelling e-Transfers.

Have questions or need help?

  1. Visit ConnectFirstCU.Com/Digital-Banking-Help for links to digital banking access, answers to Frequently Asked Questions and interactive guides that walk you through key features and transactions.
  2. Want to talk to one of our team members? Call your local branch or 1.866.923.4778.
  3. With this change, we know that our phone lines will be busier than usual. If you don’t need immediate support, please send us an email at MyExperience@ConnectFirstCU.Com or fill out our online Contact Form.