As we get ready for the banking system upgrade, we want to make sure we’re helping you get ready for the changes coming between January 21 & 23, when you won’t be able to access your accounts or use your debit cards.
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This means you'll be unable to access your account using your debit card or through online and mobile banking.
To prepare, we ask you to ensure you have cash on hand or another payment card ready to go. We'll have our trusted team on stand-by if you need any support. If you run into any challenges, you can still visit any of our branches or call our Member Connection Centre over the weekend.
Product names will change but, features and functionality will be very similar to SPARK products. Not to worry! All SPARK members will still be entitled to a free chequing account.
We'll be reaching out to you with more exciting product news in the coming weeks, and of course, we will work with you to determine best product fit for you.
We can provide a new direct deposit form or order new cheques for you after January 24 if you need to add any new vendors.
You should be receiving your new debit card by the middle of January with the PIN mailer arriving around the 20. Make sure you hang on to both your new card and PIN mailer. keep them somewhere safe, as you'll need them to access digital banking and your funds after January 24. These should not be used before the 24.
If you aren't happy with your new PIN, no worries! You can visit any branch or our ATMs to change it to the PIN of your choice.
There have been no changes to your accounts or balances. As we're now aware of the issue, we're working to prevent these statements from going to any other members where possible and we apologize for the confusion.
You may notice a new item added to your credit report under connectFirst Credit Union, or receive an alert from credit tracking apps that you subscribe to, notifying you that a new account has been added. This is the result of your existing credit products being transferred from SPARK to connectFirst. This is not a new credit product and the transfer process will have no material impact on your credit score.
The branch teams and Member Connection Centre are here to help you set up recurring principal payments and you'll be able to make principal only payments online.
Yes, your insurance will be provided by CUMIS.
CUMIS is the current insurance provider for connectFirst Credit Union, so this change is being made to align SPARK with connectFirst's trusted providers.
You'll receive a letter by January 15 from CUMIS which will outline your premiums, provide an explanation of rates and highlight any adjustments to your current coverage.
You will receive one final statement on all of your SPARK accounts as of January 21.
After January 22, statement dates for personal memberships will move to the 17th of each month. Business members will still receive their statements at the end of the month. These dates apply for chequing and savings products, and we can work with you to combine loans, mortgages, and term deposits on your monthly statements.
For Registered products, you'll receive statements semi-annually, at the end of June and end of December.
Common Share statements are produced annually on November 30.
Service charges will run through your account on the statement dates, unless processed in real time (e.g. stop payment fees, wire fees, chargebacks etc.)
- New connectFirst debit card
- Valid email address
- Cell phone number
- Date of birth
For mobile devices, you can download the connectFirst App in advance. We recommend downloading it closer to January 22 to ensure that you're accessing the latest version of our App. The App is available on both the Apple App Store and Google Play Store. If you use an iPad you can still access online banking through our desktop browser at banking.connectfirstcu.com, however you will be unable to access your digital banking through the App.
After January 22, you are advised to delete the SPARK App from your mobile device to eliminate any confusion.
The good news is that your historical statements will be linked to your new digital banking platform; however, this may take a few days post-merger. We will share more information on how you access these as we get closer to the date.
If you need statements for year-end activities, we recommend printing them prior to this weekend. We are always here with access to your historical information should you need it.
Services and functionality will resume on January 24.
You will be need to set up a new e-Transfer profile on January 24, along with a new e-Transfer recipient list. We advise you to take screenshots or make a list of all e-Transfer recipients in advance.
Interac AutoDeposit registration will also need to be set up on January 24 when you create your e-Transfer profile.
If you’re concerned about sending and receiving payments, please reach out to the the branch you bank with and we'll work with you to create a solution.
However, if you are a signer on a business account you may see a change to your outgoing eTransfer limits. Feel free to reach out to us if you need more information.
If you haven’t received any communications you can download past letters we've mailed up above in the downloadable resources section. Please also connect with us to ensure we have your up-to-date mailing address on file.
- Interest bearing chequing/savings accounts will have accrued interest paid to them before end of day on Friday, January 21.
- No service charges will be taken on January 21, member accounts will fall into the service charge cycles of the connectFirst product line up moving forward.
- Personal accounts – January 7 and January 21
- Business accounts– December 31 and January 21
- All other statement cycle types will have a forced January 21 statement to ensure member receive final balances on all product types (i.e. registered plans, loans, etc.)
- Personal accounts – February 17
- Business accounts – January 31
- Registered plan (i.e. RRSP, RRIF, etc.) statements will be produced semi-annually going forward June and December
- You'll be receiving your new debit card this week (January 10-14) with the PIN mailer arriving separately around January 20. Remember, your new card cannot be used until January 24, so please keep it in a safe place until then!