Common banking FAQs.

Wire transfers are available to our members in many currencies!

First step? Pop by your local branch. We can help you through the process. We’ll need some specific information about you and the sender/recipient such as personal and account information.

Receiving a transfer:

If you are receiving a wire in Canadian dollars, please provide the information on this form to the sender to include in the wire instructions. The wire may not reach you if any of the information below is incorrect or missing.

If you are receiving a wire in U.S. dollars, please complete the information on this form because connectFirst Credit Union doesn’t receive U.S. wires directly. Instead, they are routed through our wire services provider, Custom House UK (a Western Union® company). Please provide all of the information below to the sender to include on the wire instructions. The wire may not reach you if any of the information below is incorrect or missing.

** The 12 Digit Member Account Number is comprised of the; Product # (2 digits) + Sub # (3 digits) + Member # (7 digits - precede member number with zeros if less than 7 digits).

Sending a transfer:

If you are sending a wire transfer, visit your local branch, and bring the following information regarding the person or business you are sending money to:

  1. Recipient's full name and address
  2. Recipient's Account Number
  3. Recipient's Branch Number and full address
  4. Recipient's Financial Institution routing number
  5. SWIFT Code (if known)
  6. ABA number (US wires)

As a member-owned credit union, everything we do is for the benefit of our members, communities and employees. Best of all, our members share in our profits each year. It’s our way of saying thanks for banking with us.

This year, our awesome member-owners enjoyed over $13.3 Million in dividends.

Every member receives dividends for their investment shares and common shares!

Interested in making common shares part of your investment strategy? It’s easy.

You can purchase up to 200,000 Common Shares for just $1.00 per share to help diversify your portfolio, and your annual dividends are paid based on the combined total of common shares purchased and your accumulated dividends. Common shares are RSP and RIF eligible.

Life’s full of surprises. That’s why all of your invested capital and investment income on any of our fixed term investment options are 100% guaranteed*. Keep the adventure in your life and out of your investments.

*All principal and interest is 100% guaranteed by the Credit Union Deposit Guarantee Corporation. Excludes common shares, investment shares, and mutual funds.

The T5 slip identifies the various types of investment income that residents of Canada have to report on their income tax and benefit returns such as term deposits, interest-bearing accounts (i.e. savings account), dividends paid (i.e. common shares), investment shares (i.e. dividends on non-registered products), or any product that you’ve earned interest on.

How do I get a T5?

Your financial institution, in this case connectFirst Credit Union, will prepare and mail out your T5 to you

What happens if I didn't receive my T5?

Not to worry! Visit your nearest branch or call us at 1.866.923.4778 and a duplicate T5 can be requested for you. Please allow for at least one business day for your T5 to be produced. While you are there, make sure we have your updated address and contact information

No problem! There are a few ways we can take care of that.

  • Login to online banking to make the payment.
  • Call us at: 1.866.923.4778, or visit your local branch, if you’d prefer to make the payment in-person.

Ding Free is a national network of surcharge-free ATMs. This means, you can use most credit union ATMs for free. Download the Ding Free app to find the closest ATM to you.

Gain peace of mind and secure your most precious items and important documents in a safe deposit box. All branch locations offer secure and fire safe deposit box rentals to members in a convenient range of sizes. Give your local branch a call to see what they have available.

To pre-order a currency, call us or pop in to your local branch.

One of our team will be able to confirm the currency availability. If you’re going somewhere exotic, we may need a few days to get in your currency of choice - allow 7 to 10 business days to be safe!

Paper Statement Fees.

You may have had us recently reach out to inform you that we would be re-activating paper statement fees soon. We paused paper statement fees the past few months to give our a members a little break, and as of August 17, 2021, we’ll be reinstating the monthly fee for paper statements on applicable accounts.

We believe that times are a-changing and with that it’s time to change for good. Change your statement preferences in your online account settings or fill out our online request form. It saves time, space, money, and of course the thing we all care about the most—our planet.
The fee to have a paper statement mailed to you each month will be turned back on starting August 17, 2021.
About six months ago, we performed a banking system conversion and we aren't blind to the fact that it didn't go quite as smooth as we had hoped it would for some of our members. Because of that, we wanted to give our members a bit of a break and remove the fee we were charging for the paper statements they were receiving.
Nope! We value our senior and youth members and make sure that the accounts set up for you are free of paper statement fees. If you are currently in a Youth Digital, Senior Optimizer or Kids account, you will not be charged for your paper statements. You also won't be charged if you are in our Complete Account, which is available to all our members! 
We sure do. Our Complete spending account is extremely flexible, allowing you to bank the way you want - including having no fee for paper statements. Check it out under the personal spending tab here.
Yes! Even if you were to request e-Statements for all of your accounts, we are still mandated to send you paper statements for your investment accounts, free of charge, twice a year. You will receive these statements at the end of June and again at the end of December.

Switching to e-statements is easy. Here’s how:

1. Log into digital banking (online or mobile)

2. Choose My Dashboard, and then Settings

3. Click on Statement Preferences

4. Turn off the Paper Statement option for each account

5. Click Save, then voila! No more paper statement fees


You can also fill out our online form or call us at 1.866.926.4778 and one of our team members will get them switched off for you instead.

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