Common banking FAQs.
Wire transfers are available to our members in many currencies!
First step? Pop by your local branch. We can help you through the process. We’ll need some specific information about you and the sender/recipient such as personal and account information.
Receiving a transfer:
If you are receiving a wire in Canadian dollars, please provide the information on this form to the sender to include in the wire instructions. The wire may not reach you if any of the information below is incorrect or missing.
If you are receiving a wire in U.S. dollars, please complete the information on this form because connectFirst Credit Union doesn’t receive U.S. wires directly. Instead, they are routed through our wire services provider, Custom House UK (a Western Union® company). Please provide all of the information below to the sender to include on the wire instructions. The wire may not reach you if any of the information below is incorrect or missing.
** The 12 Digit Member Account Number is comprised of the; Product # (2 digits) + Sub # (3 digits) + Member # (7 digits - precede member number with zeros if less than 7 digits).
Sending a transfer:
If you are sending a wire transfer, visit your local branch, and bring the following information regarding the person or business you are sending money to:
- Recipient's full name and address
- Recipient's Account Number
- Recipient's Branch Number and full address
- Recipient's Financial Institution routing number
- SWIFT Code (if known)
- ABA number (US wires)
As a member-owned credit union, everything we do is for the benefit of our members, communities and employees. Best of all, our members share in our profits each year. It’s our way of saying thanks for banking with us.
This year, our awesome member-owners enjoyed over $13.3 Million in dividends.
Every member receives dividends for their investment shares and common shares!
Interested in making common shares part of your investment strategy? It’s easy.
You can purchase up to 200,000 Common Shares for just $1.00 per share to help diversify your portfolio, and your annual dividends are paid based on the combined total of common shares purchased and your accumulated dividends. Common shares are RSP and RIF eligible.
Life’s full of surprises. That’s why all of your invested capital and investment income on any of our fixed term investment options are 100% guaranteed*. Keep the adventure in your life and out of your investments.
*All principal and interest is 100% guaranteed by the Credit Union Deposit Guarantee Corporation. Excludes common shares, investment shares, and mutual funds.
The T5 slip identifies the various types of investment income that residents of Canada have to report on their income tax and benefit returns such as term deposits, interest-bearing accounts (i.e. savings account), dividends paid (i.e. common shares), investment shares (i.e. dividends on non-registered products), or any product that you’ve earned interest on.
How do I get a T5?
Your financial institution, in this case connectFirst Credit Union, will prepare and mail out your T5 to you
What happens if I didn't receive my T5?
Not to worry! Visit your nearest branch or call us at 1.866.923.4778 and a duplicate T5 can be requested for you. Please allow for at least one business day for your T5 to be produced. While you are there, make sure we have your updated address and contact information
No problem! There are a few ways we can take care of that.
- Login to online banking to make the payment.
- Call us at: 1.866.923.4778, or visit your local branch, if you’d prefer to make the payment in-person.
Gain peace of mind and secure your most precious items and important documents in a safe deposit box. All branch locations offer secure and fire safe deposit box rentals to members in a convenient range of sizes. Give your local branch a call to see what they have available.
To pre-order a currency, call us or pop in to your local branch.
One of our team will be able to confirm the currency availability. If you’re going somewhere exotic, we may need a few days to get in your currency of choice - allow 7 to 10 business days to be safe!
Paper Statement Fees.
Switching to e-statements is easy. Here’s how:
1. Log into digital banking (online or mobile)
2. Choose My Dashboard, and then Settings
3. Click on Statement Preferences
4. Turn off the Paper Statement option for each account
5. Click Save, then voila! No more paper statement fees
You can also fill out our online form or call us at 1.866.926.4778 and one of our team members will get them switched off for you instead.