Debit Card Outage

September 9, 2019


Throughout the day on Sunday September 8, our valued members and customers of a number of financial institutions across Canada experienced issues processing payments with their debit cards and accessing their funds through ATMs. We want to thank you very much for your patience during this time and sincerely apologize for the inconvenience it caused to your day.

The service outage was in no way a result of our banking systems being compromised. Rest assured that your accounts and funds are secure.

If you have additional questions or concerns, we’re here for you. Please reach out to:

Our Contact Centre
  • First Calgary Financial: 1.866.923.4778
  • Chinook Financial: 1.844.685.6225
  • Mountain View Financial: 1.844.648.6466
  • Legacy Financial: 1.844.753.7900

By Email

Or To Your Local Branch - click the link below for contact details for all our locations

Sincerely,

Catherine Boynton

Chief Technology Officer

Connect First Credit Union


About Connect First Credit Union

Connect First Credit Union $5 billion in assets under administration. It serves +120,000 members through 42 locations across central and southern Alberta, under the First Calgary Financial, Chinook Financial, Mountain View Financial, and Legacy Financial divisions.

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MEDIA CONTACTS:

Jeff Taylor

Director, Corporate Communications

Connect First Credit Union

403.312.8749

jtaylor@connectfirstcu.com

Tracy Kelly

VP Marketing & Community

Connect First Credit Union

403.559.9543

tkelly@connectfirstcu.com