Debit Card Outage
September 9, 2019
Throughout the day on Sunday September 8, our valued members and customers of a number of financial institutions across Canada experienced issues processing payments with their debit cards and accessing their funds through ATMs. We want to thank you very much for your patience during this time and sincerely apologize for the inconvenience it caused to your day.
The service outage was in no way a result of our banking systems being compromised. Rest assured that your accounts and funds are secure.
If you have additional questions or concerns, we’re here for you. Please reach out to:
Our Contact Centre- First Calgary Financial: 1.866.923.4778
- Chinook Financial: 1.844.685.6225
- Mountain View Financial: 1.844.648.6466
- Legacy Financial: 1.844.753.7900
By Email
- First Calgary Financial: info@firstcalgary.com
- Chinook Financial: info@chinookfinancial.com
- Mountain View Financial: info@mountainviewfinancial.com
- Legacy Financial: info@legacysavings.com
Or To Your Local Branch - click the link below for contact details for all our locations
- First Calgary Financial Locations
- Chinook Financial Locations
- Mountain View Financial Locations
- Legacy Financial Locations
Sincerely,
Catherine Boynton
Chief Technology Officer
Connect First Credit Union
About Connect First Credit Union
Connect First Credit Union $5 billion in assets under administration. It serves +120,000 members through 42 locations across central and southern Alberta, under the First Calgary Financial, Chinook Financial, Mountain View Financial, and Legacy Financial divisions.
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MEDIA CONTACTS:
Jeff Taylor
Director, Corporate Communications
Connect First Credit Union
403.312.8749
Tracy Kelly
VP Marketing & Community
Connect First Credit Union
403.559.9543