Experiencing problems logging in to your digital banking? Here’s how to get in touch!

Account Information | e-Transfers | Statements & Historical Transactions | System Upgrades

FREQUENTLY ASKED QUESTIONS - DIGITAL SERVICE INTERRUPTION

Between 5 p.m. on Friday, December 4 until Monday, December 7,
we will have service interruptions to our digital banking.

If you are a member of Chinook or Legacy Financial, view more information
on the
service interruption.

First Calgary and Mountain View members will see no changes to their recipient list, historical transactions and statements, auto-deposit or pending Interac e-Transfers since the last upgrade weekend. Interac e-Transfers will be unavailable between 5 p.m. on Friday, December 4 until Monday, December 7.

Account Deposits and Withdrawals

My payroll/other deposit was supposed to be deposited over the weekend. What do I need to do?


Any automatic deposits will be processed on Monday, December 7.

I have an automatic withdrawal that comes out over the weekend. Will the payment still go through?


Any pre-authorized, automatic withdrawals (often referred to as Automatic Fund Transfers) will be processed on Monday, December 7.

What happens if I don't change a bill payment date scheduled for the weekend?


The bill payment will be processed on Monday, December 7.

Will I be able to pay bills over the weekend? ­­


Digital banking will be unavailable over the weekend and bill payments will not be processed until Monday, December 7.

We recommend you schedule bill payments for before Friday, December 4 or after Monday, December 7.


Interac e-Transfers®

Can I send or receive an Interac e-Transfer over the service upgrade weekend?


Our Chinook and Legacy members will be unable to send Interac e-Transfers between Monday, November 30 and Sunday, December 5. You will be be able to accept Interac e-Transfers until Friday, December 4.

Our First Calgary and Mountain View members will be unable to send or receive Interac e-Transfers fron 5:00 pm MST on Friday, December 4 until Monday, December 7.

Interac e-Transfers can be sent and received again on Monday, December 7.

Will my Interac e-Transfer recipient list and their contact information come over?


For our Chinook and Legacy members, your recipient list will not come over. We recommend taking a screenshot or recording your recipient list and their contact information to be input after Monday, December 7. This is a good opportunity to clean up your recipient list!

First Calgary
and Mountain View members who have logged into their online banking since November 16 will have their recipient list come over.

Do I need to set-up my Automatic Interac e-transfer deposit?


Our Chinook and Legacy members will need to set-up auto-deposit preferences on December 7.

First Calgary
and Mountain View members who have logged into online banking since November 16 will continue to have their auto-deposit set up.


Statements and Historical Transactions

Will there be any changes to my historical e-statements?


Chinook and Legacy historical e-statements will not be available right away on the new digital banking platform. If you would like to reference these statements in the meantime, please download copies for your records.

First Calgary
and Mountain View members will see no change since the last upgrade weekend.

Will I be able to see my transactions from before December 4 through digital banking?


The transactions captured before Friday, December 4 will not come over into the new digital banking platform for Chinook or Legacy Financial Members. If you would like to reference these transactions in the future, please download copies for your records.

First Calgary
and Mountain View members will see no change since the last upgrade weekend.


System Upgrade

What changes will I see to my digital banking?


We are so excited to share the new digital experience with you! You will have a new streamlined digital banking platform with enhanced features and security.

You will be able to perform the same transactions you do today in addition to having the ability to personalize your platform, have a financial health dashboard for a quick view of your finances, more security and account alerts than ever before and many more features we can’t wait for you to explore.

Chinook
and Legacy members, want a sneak peek? Check out the initial login process or our new alerts!

Will there be a new app?


On Monday, December 7, a new app will be available for download on both the Apple App Store and Google Play for Chinook and Legacy members.
.
The current Chinook Financial app will stop working on Friday, December 4.

Will there be any changes to personal or business products?


We are enhancing our chequing and savings products to offer even more services to our members. Visit www.BetterForOurMembers.com for more information on the new products.

Why is Connect First Credit Union upgrading your systems?


We want to continue to bring our members the best experience – and to do that, we need to upgrade our system to ensure we can offer the latest technology and provide future enhancements. Most of the work has been done behind the scenes over the last year but we need the weekend of December 5-6 to complete the upgrade.

How will this system upgrade benefit me?


In addition to the new digital banking experience, our members will be able to bank at any of our credit union branches in the Connect First Credit Union family. This includes all Chinook, First Calgary, Legacy and Mountain View Financial branches.

We will also have enhanced chequing and savings products that include benefits like free Interac e-Transfers and free deposits. Find out more about the products at www.BetterForOurMembers.Com

And behind the scenes, the increased efficiencies will mean we can serve you better. Less time spent on paperwork and processes, means more time with our members, finding new ways to bring you a remarkable banking future.