Questions, concerns, and security FAQs.

Encrypted external email is how we make your emails to us at connectFirst Credit Union are safe. By sending personal information and confidential documents through the Cisco platform, we encrypt your emails to ensure your information is protected, making it readable only by the person you sent it to.

How do I sign up for encrypted external email? Does it cost money?

Our encrypted external email service is easy to use, and it’s free! Our team will send you a link with details on how to sign up when we need to communicate electronically. You only need to use this service to send and receive personal information and confidential documents.

Your satisfaction matters. We make every effort to resolve member concerns in a fast, efficient manner. We’re committed to you. Your feedback helps us to continually improve and grow.

We’ve developed a four step process to deal with any concerns you may have. We ask you to follow these steps if you have any issues you want to bring to our attention. Click on the link below to learn more:

Member complaint process

We love hearing member feedback - it lets us know we're meeting your needs and providing exceptional service. If you had an outstanding experience with us, please leave a Google or Facebook review or email us to tell us!

Facebook Reviews

To leave a Facebook review, please click here.

Google Reviews

To leave a Google Review, please click here.

Email Us!

You can email us about your positive experience by filling out our online form.

One of the unique aspects of belonging to a credit union is that you have a say in how we do things. We truly value your viewpoint and want to hear from you.

Our partners at Sentis Research, a leading market research firm, conduct member satisfaction surveys on our behalf and to ensure that all feedback is kept confidential.

You may have been randomly invited to take part in our satisfaction survey by email or while banking with us online.

For survey or technical support, please call Sentis toll-free at: 1.855.958.3985

For more information on the survey process, please call us at 403.520.8000

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