Digital banking.


It's a whole new world and change is everywhere. We're committed to changing right along with you. How we do things, the services we offer, and how you do your banking.
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Digital Banking FAQs.
Everything you need to know about online banking and our mobile app.

Not sure how to perform certain transactions, trying to personalize your experience or find that you're locked out of your account? We have you covered with some frequently asked questions to help guide you.

System and Service Status
For digital banking, ATMs, Point of Sale and more.

Check here for the operating status of digital banking, ATMs and point of sale, including scheduled system maintenance and update alerts.

Digital banking
video guides.

Signing in and out.

Transferring funds.

Personalization.

Download void cheque.

Some things worth
talking about.

New mobile app experience.

We transformed our mobile banking app to meet our members' ever-evolving needs and we hope you're enjoying it so far.

Along with a completely new and improved interface, you’ll notice some awesome new features, such as:

  • Void cheque download
  • Fewer clicks to view account transactions
  • New shortcuts for moving money around
  • Option to select your main account during the initial onboarding
  • Enhanced image formatting for Android users

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Void cheque download.

You can now download a void cheque to use for requesting automatic fund transfers for one of your accounts through your digital bank account.

How to download:

  1. Login to your digital bank account through the connectFirst mobile app or desktop browser.
  2. Go to Activities (mobile app) or Accounts > Cheques (browser).
  3. Select Download void cheque.
  4. Choose the account you would like to download a void cheque for Export.
  5. Send or save a copy of your void cheque somewhere by clicking on the share icon.

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