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Make sure your mobile app is up-to-date.
We recently released a new mobile app update, if you haven't done so already please update your connectFirst iOS/Android app.
Not sure if you have the latest version?
If you're unsure, click below on the link to the app store for your device. If you see "Open" then you're all up-to-date! If you see "Update" then please download the latest version to continue enjoying our mobile app.
Digital Banking
ATMs
Point of Sale
| Item | Description | Workaround |
| False Error Message for Second Approving Signer |
Some small business two-to-sign online accounts may experience an error message when performing bill payments, and the second signer is approving a batch of payments.
|
Review account history to validate bill payments have been debited before starting a new batch of payments. |
| e-Transfer Send - New Recipient |
some members are experiencing error messages and failed sent e-transfers when attempting to send to a newly added e-transfer recipient.
|
This seems to be happening with larger e-Transfer amounts. Try to break your transfer into smaller amounts and send a few. If you are charged for multiple sent e-Transfers do to this issue, please let us know. |
| Statements on Android App |
Android users may be unable to view their e-statements on their mobile app.
|
Access your statements on the Android web browser or any desktop browser instead at banking.connectfirstcu.com |
| Former signer receiving alerts |
Former business signers have reported receiving alerts after having their signer roles removed from old accounts or online banking access terminated.
|
Ensure that before a signer is removed that you ask the signer to log in to online banking once more to unsubscribe from all alerts. If this cannot be done, please give us a call at 1-866-923-4778. |
| Duplicate Provinces |
Interac e-Transfer deposit page is showing duplicate provinces in the dropdown menu for "Province or Territory"
|
This issue isn't taking place on the mobile app. If you notice this on desktop banking and Alberta is not showing up, please try on the mobile app. |
| Account Details |
Members who have consolidated accounts may be seeing the incorrect member number displaying when looking at their account details.
|
N/A |
| Accepting Interac e-Transfers | You may be presented with the error message "we are unable to complete your request at this time. Please try again or contact us for assistance" when accepting an e-Transfer | Check your balance to ensure it hasn't changed and then attempt to accept the e-Transfer again |
| Sending Interac e-Transfers - Android Users | When sending an e-Transfer to a particular contact, you may recieve an error message "Contact has notification handle registered for direct deposit, regular transfer cannot be sent" | Try sending the e-Transfer on desktop banking instead, or check that there is only one notification method set up for that contact, and not both email and text |
| Mobile App Timestamp Error | You may be seeing a 6+ hour timestamp difference on their transactions | N/A |
| Quickbooks Pulling Partial Description | Quickbooks may be only capturing the first line when exporting your transaction history in Excel | You may need to edit the detailed info directly in the excel document for their records |
| Updating Contact Details | Some members may be unable to update their address within online banking or the mobile app. | Please call us for assistance at 1.866.923.4778 |
| Filtering Bill Payments | Nothing is showing when a member tries to filter their bill payments using the description field. | Use confirmation number, bill payments only, or amount to filter for bill payments |
| JAWs Program | If you use the JAWs program within online banking, it may not be reading all of the titles and making some fields unusable. |