Card FAQs.

To order a new debit card, we encourage you to call the Member Connection Centre at 1.866.923.4778 or stop by your local branch and we'll be happy to help.

Lost or stolen debit card:
Please call us at 1.866.923.4778 to report your card lost or stolen. We can either lock your card, cancel your card, lower your point of sale and ATM limits and re-issue you a new card. 

Please note that if you call us after business hours to report your card lost or stolen, we will redirect you to Everlink, who will be able to block your card on their end.

Lost or stolen credit card:
Please call Collabria card services at 1.855.341.4643 and they will be able to assist you.
Check out our suite of credit cards here, where you can also apply for the one that fits you best if you are already a member.

You can also call us at 1.866.923.4778 or book an appointment at your local branch.

If you aren't a member yet, let's get you started so you can join the connectFirst family!
You can add your credit card provider and account number as a bill payee on digital banking. Once the account has been successfully added to your bill payees, you can make a payment to that account. Payments can take up to 3 business days to process so ensure you make the payment well in advance of the due date.

Alternatively, you can enroll in Automatic Payments through MyCardInfo. Automatic Payments enables monthly balances to be pulled automatically from a chequing or savings account. You can choose to setup payments for the minimum monthly balance, or the full statement balance.
MyCardInfo is Collabria's online account management tool where you can access account information 24/7. You can register for a MyCardInfo account for free as a Collabria cardholder. With MyCardInfo, you can check current balances, review recent activities, verify the last payment made, make payments, view eStatements and more.
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