Common Banking FAQs

As a member-owned credit union, everything we do is for the benefit of our members, communities and employees. Best of all, our members share in our profits each year. It’s our way of saying thanks for banking with us.

This year, our awesome member-owners enjoyed over $13.3 Million in dividends.

Every member receives dividends for their investment shares and common shares!

Interested in making common shares part of your investment strategy? It’s easy.

You can purchase up to 200,000 Common Shares for just $1.00 per share to help diversify your portfolio, and your annual dividends are paid based on the combined total of common shares purchased and your accumulated dividends. Common shares are RSP and RIF eligible.

Wire transfers are available to our members in many currencies!

First step? Pop by your local branch. We can help you through the process. We’ll need some specific information about you and the sender/recipient such as personal and account information.

Sending a transfer:

If you are sending a wire transfer, visit your local branch, and bring the following information regarding the person or business you are sending money to:

1. Recipient's full name and address
2. Recipient's Account Number
3. Recipient's Branch Number and full address
4. Recipient's Financial Institution routing number
5. SWIFT Code (if known)
6. ABA number (US wires)

Life’s full of surprises. That’s why all of your invested capital and investment income on any of our fixed term investment options are 100% guaranteed*. Keep the adventure in your life and out of your investments.

*All principal and interest is 100% guaranteed by the Credit Union Deposit Guarantee Corporation. Excludes common shares, investment shares, and mutual funds.

The T5 slip identifies the various types of investment income that residents of Canada have to report on their income tax and benefit returns such as term deposits, interest-bearing accounts (i.e. savings account), dividends paid (i.e. common shares), investment shares (i.e. dividends on non-registered products), or any product that you’ve earned interest on.

How do I get a T5?

Your financial institution, in this case connectFirst Credit Union, will prepare and mail out your T5 to you

What happens if I didn't receive my T5?

Not to worry! Visit your nearest branch or call us at 1.866.923.4778 and a duplicate T5 can be requested for you. Please allow for at least one business day for your T5 to be produced. While you are there, make sure we have your updated address and contact information

No problem! There are a few ways we can take care of that.

• Login to online banking to make the payment.
• Call us at: 1.866.923.4778, or visit your local branch, if you’d prefer to make the payment in-person.

Ding Free is a national network of surcharge-free ATMs. This means, you can use most credit union ATMs for free. Download the Ding Free app to find the closest ATM to you.

• Ding Free for iOS
• Ding Free for Android

To pre-order a currency, call us or pop in to your local branch.

One of our team will be able to confirm the currency availability. If you’re going somewhere exotic, we may need a few days to get in your currency of choice - allow 7 to 10 business days to be safe!