Common banking FAQs.

Financial institutions use routing numbers in order to send and receive money from other banks or credit unions. Routing numbers are essential in a lot of transactions that connectFirst provides like bill payments, wire transfers, cheque processing (sometimes called electronic cheques), and direct deposits.

Route/Institution number:

899

Transit/Branch numbers:

Branch name CAD Transit Number USD Transit Number
Bassano 10239 91319 - Used for all branches
Beiseker 33419
Brooks 00239
Calgary - Beddington 06419
Calgary - City Plus 00289
Calgary - Coventry Hills 11489
Calgary - Crowfoot 01289
Calgary - Dalhousie Station 72419
Calgary - Downtown Core 75419
Calgary - Inglewood 00329
Calgary - Macleod Trail 32419
Calgary - Northgate 52419
Calgary - Oakridge 82419
Calgary - Shawnessy 02869
Calgary - Signal Hill 62419
Calgary - South Trail 11589
Calgary - Taradale 01389
Calgary - TransCanada 22419
Calgary - Village Square 92419
Carbon 51319
Carstairs 44319
Claresholm 21269
Cremona 41319
Crossfield 81319
Delia 13109
Didsbury 11319
Drumheller 12779
Eckville 00699
Fort Macleod 11269
Hanna 32779
Hussar 02779
Langdon 55319
Linden 71319
Lomond 03539
Medicine Hat 40329
Nanton 41269
Okotoks 11689
Olds 21319
Red Deer 66319
Strathmore 22779
Sundre 31319
Vulcan 31269
Your account number can be located:
  • On your statements
  • Within your digital banking under account details 
  • On the bottom number of your cheques
  • By calling us at 1.866.923.4778
  • Visiting a local branch
We're sorry you're having a hard time finding what you need! Let us show you where a few of the more popular things are located:
  • Online banking
    • You can access your online banking by clicking on the blue button in the top right corner of every page of this website.
  • All other banking logins such as credit cards, investments, commercial member banking, etc.
    • Find all of these links from the top menu navigation, when you hover over All logins found on every single page.
  • Book an appointment
    • Book in with a team member at one of 40+ locations across central and southern Alberta by clicking on the book appointment link in the top menu navigation found on every single page.
  • Products and rates
    • You can access a list of our products and rates when you hover over products in the top menu navigation found on every single page.
  • FAQs and calculators
    • Find a list of frequently asked questions and financial calculators by hovering over learn in the top menu navigation found on every single page.
  • Contact information
    • We provide access to our Contact Centre number, social media links, a contact form, and a list to our branch locations when you click on the blue contact us button found in the footer of the website on each page. 
If you're looking for something a little more specific, try our Advanced Search section, which can also be found in the footer of our website.

Still no luck? Call us at 1.866.923.4778 and we'd be happy to help.

As a member-owned credit union, everything we do is for the benefit of our members, communities and employees. Best of all, our members share in our profits each year. It’s our way of saying thanks for banking with us.

This year, our awesome member-owners enjoyed over $13.3 Million in dividends.

Every member receives dividends for their investment shares and common shares!

Interested in making common shares part of your investment strategy? It’s easy.

You can purchase up to 200,000 Common Shares for just $1.00 per share to help diversify your portfolio, and your annual dividends are paid based on the combined total of common shares purchased and your accumulated dividends. Common shares are RSP and RIF eligible.

Wire transfers are available to our members in many currencies!

First step? Pop by your local branch. We can help you through the process. We’ll need some specific information about you and the sender/recipient such as personal and account information.

Receiving a transfer:

If you are receiving a wire in Canadian dollars, please provide the information on this form to the sender to include in the wire instructions. The wire may not reach you if any of the information below is incorrect or missing.

If you are receiving a wire in U.S. dollars, please complete the information on this form because connectFirst Credit Union doesn’t receive U.S. wires directly. Instead, they are routed through our wire services provider, Custom House UK (a Western Union® company). Please provide all of the information below to the sender to include on the wire instructions. The wire may not reach you if any of the information below is incorrect or missing.

** The 12 Digit Member Account Number is comprised of the; Product # (2 digits) + Sub # (3 digits) + Member # (7 digits - precede member number with zeros if less than 7 digits).

Sending a transfer:

If you are sending a wire transfer, visit your local branch, and bring the following information regarding the person or business you are sending money to:

  1. Recipient's full name and address
  2. Recipient's Account Number
  3. Recipient's Branch Number and full address
  4. Recipient's Financial Institution routing number
  5. SWIFT Code (if known)
  6. ABA number (US wires)

Life’s full of surprises. That’s why all of your invested capital and investment income on any of our fixed term investment options are 100% guaranteed*. Keep the adventure in your life and out of your investments.

*All principal and interest is 100% guaranteed by the Credit Union Deposit Guarantee Corporation. Excludes common shares, investment shares, and mutual funds.

The T5 slip identifies the various types of investment income that residents of Canada have to report on their income tax and benefit returns such as term deposits, interest-bearing accounts (i.e. savings account), dividends paid (i.e. common shares), investment shares (i.e. dividends on non-registered products), or any product that you’ve earned interest on.

How do I get a T5?

Your financial institution, in this case connectFirst Credit Union, will prepare and mail out your T5 to you

What happens if I didn't receive my T5?

Not to worry! Visit your nearest branch or call us at 1.866.923.4778 and a duplicate T5 can be requested for you. Please allow for at least one business day for your T5 to be produced. While you are there, make sure we have your updated address and contact information

No problem! There are a few ways we can take care of that.

  • Login to online banking to make the payment.
  • Call us at: 1.866.923.4778, or visit your local branch, if you’d prefer to make the payment in-person.

Ding Free is a national network of surcharge-free ATMs. This means, you can use most credit union ATMs for free. Download the Ding Free app to find the closest ATM to you.

To pre-order a currency, call us or pop in to your local branch.

One of our team will be able to confirm the currency availability. If you’re going somewhere exotic, we may need a few days to get in your currency of choice - allow 7 to 10 business days to be safe!

Paper Statement Fees.

You may have had us recently reach out to inform you that we would be re-activating paper statement fees soon. We paused paper statement fees the past few months to give our a members a little break, and as of August 17, 2021, we’ll be reinstating the monthly fee for paper statements on applicable accounts.

We believe that times are a-changing and with that it’s time to change for good. Change your statement preferences in your online account settings or fill out our online request form. It saves time, space, money, and of course the thing we all care about the most—our planet.
The fee to have a paper statement mailed to you each month will be turned back on starting August 17, 2021.
About six months ago, we performed a banking system conversion and we aren't blind to the fact that it didn't go quite as smooth as we had hoped it would for some of our members. Because of that, we wanted to give our members a bit of a break and remove the fee we were charging for the paper statements they were receiving.
Nope! We value our senior and youth members and make sure that the accounts set up for you are free of paper statement fees. If you are currently in a Youth Digital, Senior Optimizer or Kids account, you will not be charged for your paper statements. You also won't be charged if you are in our Complete Account, which is available to all our members! 
We sure do. Our Complete spending account is extremely flexible, allowing you to bank the way you want - including having no fee for paper statements. Check it out under the personal spending tab here.
Yes! Even if you were to request e-Statements for all of your accounts, we are still mandated to send you paper statements for your investment accounts, free of charge, twice a year. You will receive these statements at the end of June and again at the end of December.

Switching to e-statements is easy. Here’s how:

1. Log into digital banking (online or mobile)

2. Choose My Dashboard, and then Settings

3. Click on Statement Preferences

4. Turn off the Paper Statement option for each account

5. Click Save, then voila! No more paper statement fees


You can also fill out our online form or call us at 1.866.926.4778 and one of our team members will get them switched off for you instead.

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